Support

Support is by email. Write to [email protected] and a person will read it.

What to expect

We aim to acknowledge every message within two business days. If your message is about a calculation report, we aim to acknowledge it within one business day. These are acknowledgment targets — a reply confirming we have your message and what happens next — not guarantees of when the underlying issue will be resolved.

What to include

Describe the issue in your own words: what you did, what you expected, and what happened instead. If a figure looks wrong, include the terms, the dates, the figure you are getting and the figure you expected — it saves a round trip.

Please never email passwords, verification codes, or sensitive borrower information. Please describe the issue using redacted examples.